At Hotel Sassongher pampered and satisfied customer: TECNEL improves tourism and hospitality with INFORMO IP

In the tourism industry hospitality and services are key aspects of satisfying and retaining customers. TECNEL WIRELESS COMMUNICATION presents a solution to make staff calling more efficient.

The golden rule for tourism is always the same: the customer is always right. Accommodation facilities need staff who are always available and efficient to accommodate the needs of their guests. This is to provide the highest quality service, which is essential to customer satisfaction and loyalty. And a loyal clientele is the fifth essence of tourism, the base on which then new people eager to experience that very pleasure and comfort will always be attracted.

As much inhospitality as in room or kitchen service, having staff on hand at all times is therefore crucial. Speed and efficiency in meeting the customer’s request are essential. The distances to be covered, multiple tasks, and volume of work, however, often make it difficult to accomplish all the necessary tasks. That’s why TECNEL has patented the INFORMO IP system with its pager pagers, to be supplied as equipment to janitors in facilities. Hotel Sassongher has adopted this simple and functional solution, improving work quality and customer experience in one fell swoop.

Hotel Sassongher: tourism and hospitality thanks to INFORMO IP

A simple guesthouse in Corvara has become a hotel of luxury and comfort in a charming and dreamy location. Fresh mountain air, Ladin and South Tyrolean culture to ensure warmth and folklore, attention and customer care always in the foreground. The Pescosta family, which has owned the facility for more than 70 years, has focused on improving customer service by making the management and organization of service staff more efficient.

To do this, it relied on technology from TECNEL, particularly the new INFORMO IP system web interface. By equipping each hotel worker with a pager pager managed by the INFORMO IP system, it is indeed possible to have effective and direct quick communications. In this way, the paging of service personnel is always efficient, enabling the needs of all guests to be met.

INFORMO IP for tourist hospitality

The TECNEL paging system is set up to send short, clear messages through which management can give precise directions to all workers. From the computer at the reception desk, all necessary information can be provided so that staff can be instructed and informed at the right time and in the right place. Being able to set and save standard messages makes it easier and faster to find personnel and perform the required work. Two operations that, accomplished quickly and efficiently, will make the customer feel satisfied and pampered. A feeling of widespread well-being that is essential for an accommodation facility, enabling it to improve its working system in an ever-changing industry such as tourism.

Sassongher Hotel’s success confirms TECNEL as an ideal solution for tourism

Customer loyalty is the basis of tourism work: a satisfied customer will be inclined to return where he or she has had a good time, as well as to recommend the hotel to friends and acquaintances. INFORMO IP improves the quality of service provided, including overcominglogistical barriers that can sometimes hinder the work of staff. Messages sent with such a system, in fact, are highly reliable: the receptivity is maximum since it occurs through radio waves that penetrate even underground and basements, where telephone and satellite signals struggle to reach.

The ability to reach staff anytime, anywhere is the key to hospitality and tourism for truly efficient service. The director of the Sassongher Hotel says he is satisfied with the system adopted, acknowledging its reliability and effectiveness: “adopting the TECNEL system has allowed us to be more efficient and quicker in responding to our guests’ needs.” In tourism, speed and reliability are important to satisfy guests, and with INFORMO IP it is easier: “for our customers it is important to have an immediate response to their needs so that the hotel maintains a image of high efficiency and reliability: essential for building customer loyalty.”

TECNEL partners IRCSS Ospedale San Raffaele with INFORMO IP, a state-of-the-art hospital call system that enables effective communication for healthcare workers.

There are work areas where communication between departments is essential and there must be maximum efficiency on the hospital call system.

A quick and effective communication system is what enables health care workers to do their daily work in the best possible way. Each hospital has a set of dynamics that are resolved by prompt communication. L’balance between doctors, nurses, OSS, triage, is what enables the successful outcome of the healthcare, public and private. To make the management of emergencies and the search for service personnel faster and more effective,San Raffaele Hospital in Milan has also equipped itself with the INFORMO IP system, which speeds up internal communication within the facility.

TECNEL’s solutions for St. Raphael’s: a state-of-the-art hospital call system

TECNEL instruments, thanks to their transmission and reception reliability, make it possible to meet the need for a complex healthcare facility such as San Raffaele Hospital, which has more than 50 clinical specialties and 1300 beds, to have a state-of-the-art hospital call system structured to cover an area of 300000 m 2. Pager pagers managed by the INFORMO IP server make it possible to keep every health care provider updated for every eventuality: medical emergency, earthquake or fire alarm, On-call and assistance between departments.

INFORMO IP ENTERPRISE for hospital operators.

TECNEL’s proposed solution to address the important needs of the health care facility was to equip all staff with pager pagers. A light and handy device, managed by the INFORMO IP ENTERPRISE server to ensure maximum functionality and reliability.

In fact, the system is able to find alarms and receive appropriate messages throughout the entire facility, even in the parts usually less covered such as basements and dungeons. The adoption of 7 UHF transmitters ensures safe and reliable transmission and reception of radio waves. Precisely because of the sensitive nature of the healthcare environment, both the INFORMO IP server and hardware are appropriately redundant, so as to avoid any disruption even in the event of a system failure.

INFORMO IP: wireless pagers for healthcare

The high reliability of the server is then complemented by a 24-hour on-site support service, ready to intervene in case of further need. The particular version of the server makes it capable of sending messages as SMS to the given cell phones in the facility, as well as receiving calls from the phones in the facility.

This provides a single communication circuit that has various and different ways of receiving and sending, so as to avoid any disruption or unforeseen problems. The devices can be reached from any networked device through a simple Web interface, allowing constant control and monitoring by health care personnel. Corporate security was further strengthened through a recent upgrade that made INFORMO IP compliant with the Active Directory service for maximum compliance with GDPR guidelines and allowing only authenticated users to access the system.

An effective and reliable solution that enables health care personnel to work in a coordinated and safe manner, while maintaining the hospital’s high level of service at all times.

We summarize the main Systems, Products and Solutions that TECNEL is able to offer.

• Advanced paging systems and mobile reporting of alarms
• DECT cordless telephone products and systems.

DOWNLOAD the detailed presentation of all available products.

Here are the main new features:

Website

The www.tecnel.com allows for better navigation to search for what is needed quickly and easily, and is enhanced with a Reserved Area for installers and tradespeople containing technical information and useful tools for installing and maintaining systems, along with commercial documentation useful for product proposition.

Newsletters

The graphics and readability of communications sent via e-mail are revamped: a useful tool for keeping up to date with key technical and commercial news.

Social

Interaction and communication is enhanced with the use of TECNEL’s new social channels: Facebook and Linkedin.