Our services
SERVICES
Maintenance Contracts
We offer annual and multi-year maintenance solutions designed to ensure operational
continuity and efficiency. H24, 8x7, and 8x5 options adapt to your facility’s needs, providing
timely technical support exactly when you need it.
Multiple service plans available
- Priority response
- Email and phone support
- Remote support
- On-site support
- Configurations and updates
- Scheduled maintenance
- Repairs and spare parts management
- Possibility of on-site inspection visits
Comprehensive technical assistance for your devices
Depending on the plan selected, full-risk coverage includes both repair and replacement of
hardware and mobile devices—ensuring fast interventions and no surprises throughout the
contract term.
How does scheduled maintenance save time and resources?
Addressing issues before failures occur reduces downtime, slowdowns, and unexpected
costs. It’s an investment that pays off in efficiency and peace of mind.
How do I choose the most suitable plan?
Our team assesses your operational needs and guides you toward the most effective
coverage—balancing continuity, support, and response times for your facility.
What advantage do you get with our support?
You reduce downtime, maximize device efficiency, and turn maintenance into a source of
safety and peace of mind—not a problem to manage.
What happens if a device suddenly fails?
With our full-risk service, replacement or repair happens without long waits and without
unexpected costs, allowing you to get back up and running quickly.
Contact us
Request consultacy
Tell us about your context and your needs: our team will get back to you to analyze the project and identify the most effective Tecnel solution.