Our services
SERVICES
Maintenance and Support
Maintenance and technical support are essential to ensure reliable performance. Our
assistance is fast—both on-site and remotely—with tailored interventions. We also provide
full support for Spectralink DECT systems.
Request support
- Phone: +39 02 334841 (option 1) / +39 02 33484303
- Email: assistenza@tecnel.com
- Business hours: Mon–Fri, 08:30–12:30 / 13:30–17:30
Remote or on-site technical services
You can request remote support by appointment by enabling screen sharing with one of our
technicians via applications such as TeamViewer or AnyDesk, subject to verification of
compliance with your company’s privacy and security policies.
For direct work on devices, equipment can be shipped to our headquarters, where our
technical team performs in-depth diagnostics, repairs or component replacement, and
testing prior to return. During company closure periods, collection is available by
appointment only.
When is it better to request remote support rather than on-site assistance?
Remote interventions are ideal for software issues, configurations, or preliminary
diagnostics, allowing anomalies to be resolved quickly while reducing downtime and
transport costs.
How long does it usually take to resolve an issue remotely?
Timeframes vary depending on the complexity of the intervention, but most issues are
identified and resolved within a few hours of booking, thanks to secure direct access to the
system via TeamViewer or AnyDesk.
How can I schedule regular interventions to prevent failures or malfunctions?
We offer scheduled maintenance contracts that include periodic checks, updates, and
preventive inspections, reducing the risk of unexpected outages. To learn more, please refer
to the dedicated maintenance page.
Can I receive tailored support for complex devices or special configurations?
Yes. Every intervention is tailored to the customer’s needs. Our technicians analyze the
configuration and provide targeted solutions, including for advanced systems and
infrastructures.
Contact us
Request consultacy
Tell us about your context and your needs: our team will get back to you to analyze the project and identify the most effective Tecnel solution.