Our services
SERVICES
Hourly Vouchers
We offer Hourly Vouchers of 20, 10, or 5 hours, usable on a rolling basis with no time
limits—designed to ensure operational continuity and support that’s always available when
needed.
Easier access to our services
- Email and phone support
- Weekday on-call availability
- Remote support
- On-demand configurations
- On-Center repair service
- Dedicated priority response and availability during company closure periods
- Access to advance repair services
A flexible solution for your needs
With a pre-purchased pool of hours, hourly vouchers help you plan activities, handle
emergencies, and optimize resources—offering a more cost-effective approach than one-off
interventions.
Can the available hours be used across different days or months?
Yes. There are no fixed expiration dates: hours can be distributed according to your
operational needs, allowing you to request support when required—without time pressure.
What are the advantages compared to a traditional support contract?
Vouchers offer total flexibility: you choose how many hours to purchase, when to use them,
and what type of intervention they cover—without calendar constraints or mandatory
services, with dedicated priority and on-call availability even during company closure
periods.
Are hourly vouchers suitable for complex or customized projects?
Absolutely. Hours can also be used for structured interventions, tailored configurations, or
multi-step projects—without administrative complications.
What happens if an intervention requires more hours than expected?
If the work exceeds the available hours, you can top up the voucher with additional hours at
any time—avoiding interruptions and managing the activity smoothly.
Contact us
Request consultacy
Tell us about your context and your needs: our team will get back to you to analyze the project and identify the most effective Tecnel solution.