FAQ

This section contains answers to the most frequently asked questions. The FAQs are intended to provide useful information and clarify the main aspects related to products, services, and how to use them.
 Content is updated periodically.

faq-solutions
What advantage do you get with our support?

You reduce downtime, maximize device efficiency, and turn maintenance into a source of safety and peace of mind—not a problem to manage.

Yes. The system generates detailed reports on managed events, response times, and the effectiveness of the actions taken. This data helps analyze criticalities, identify areas for improvement, and optimize operational procedures.

Yes. Our systems provide a centralized view of calls and alerts from different areas, enabling staff to coordinate interventions quickly and effectively, reducing response times.

Technical logs typically reside on the customer’s servers; any external services are activated only upon request. We operate in compliance with applicable policies and regulations.

Handsets and sensors with fall/immobility detection, SOS, and—where supported—proximity/location tracking within defined areas. Immediate notifications to the team.

No. The interface is intuitive and easy to use, enabling rapid adoption even without training.

We don’t offer standard solutions: we combine technical expertise, on-site assessment, and customization to build systems that integrate seamlessly with the customer’s operating environment.
No. Our systems are highly flexible and integrate into your company infrastructure without disrupting it.

Not necessarily. We can reuse part of your networks/systems and extend where needed (DECT servers, access points, gateways). We verify this during the site survey.

When required, we provide systems and components compliant with VDE 0834 requirements. We assess the most suitable configuration for the ward, integrated with INFORMO IP.

SOLUTION

Staff coordination and alert delivery

In what contexts can the proposed solution be used?

It can be adopted in any activity that requires staff management and coordination, both in healthcare and in companies, public bodies, or complex facilities needing immediate communication.

No. The web interface is ready to use and does not require integration with other systems already in use in your facility.

Yes, notifications can be sent to teams or individual users, depending on operational needs.

No, the interface is intuitive and easy to use, enabling rapid adoption even without training.

SOLUTION

Worker safety (Man Down & Emergencies)

Does the system automatically report risk or emergency situations?
Yes. Features such as Man Down detect falls or prolonged inactivity and immediately notify rescue teams.

Yes. Our devices and platforms are designed to work in complex, isolated, or remote contexts such as construction sites, industrial plants, hospitals, or large facilities.

The INFORMO IP server and portable devices interface easily with company procedures, enabling monitoring, communication, and alarm management without changing established operational workflows.

Our systems allow you to set access levels and data-handling protocols compliant with regulations, ensuring location data is visible only to authorized staff.

SOLUTION

Event center and notification delivery

Can notifications be customized based on event type or staff role?
Yes. Our systems allow you to define specific criteria for each event type, automatically routing notifications to the most relevant operators. This approach increases efficiency and limits unnecessary interventions.

No. Our systems are highly flexible and integrate into your company infrastructure without disrupting it.

Yes. The system generates detailed reports on managed events, response times, and the effectiveness of the actions taken. This data helps analyze criticalities, identify areas for improvement, and optimize operational procedures.

A company gains greater operational efficiency, faster response times, lower risk of errors, and better coordination between teams. These elements improve safety, process continuity, and the ability to handle emergencies or technology failures strategically.

SOLUTION

ATEX solutions and industrial protection

Can ATEX devices be integrated with systems already in place in the company?
Yes. Our solutions can interface with existing control systems, alarms, and communication platforms without compromising safety or regulatory compliance.
Devices are designed to operate in harsh environments, but in accordance with ATEX regulations they require periodic inspections and integrity checks to ensure safety and compliance.
Each alert generated by ATEX devices is transmitted immediately to authorized personnel through integration with the INFORMO IP server, enabling rapid response and reducing the risk of incidents.

Yes. Even in complex or large areas, workers can move freely while devices ensure operability and maintain safety in explosion-risk environments.

SOLUTION

Monitoring disoriented patients

Can protected areas be customized for each individual patient?
Yes. Safety zones can be configured flexibly—even per patient—creating tailored permitted routes and controlled access points.
All access events and alarms are recorded in the central INFORMO IP platform, enabling analysis, internal audits, and full traceability.
No. Wristbands are designed to be light, comfortable, washable, and sanitizable. Patients can move freely without perceiving any physical limitation.
Yes. Full traceability of alarms, response times, and interventions provides important documentation for internal audits and accountability reviews.
SOLUTION

Industrial protocol recognition (Modbus, ESPA, Notifier)

Is it possible to configure specific notifications based on event type or priority?
Yes, notifications can be customized based on event type, criticality, and staff roles, ensuring targeted responses and reducing unnecessary alarms.
Through continuous monitoring and real-time protocol analysis, the system detects emerging anomalies before they become critical, enabling preventive interventions.
Absolutely. The platform is scalable, ensuring complete supervision and coordinated interventions across the entire facility.
The system centralizes communications from Modbus, ESPA, PLCs, and other devices, normalizing data and enabling uniform supervision without interference.
SOLUTION

Room call and healthcare assistants (OSS)

How are patient data privacy and security managed?
Our devices comply with applicable regulations on data protection and healthcare communications, ensuring that all calls, recordings, and monitoring are encrypted and accessible only to authorized staff.
MICROCALL is ideal for automatic in-room monitoring, with interconnected modules for bed or bathroom calls, while SECOM integrates voice and remote communication with the patient, making it more suitable for wards where direct communication is essential.

Yes. Our systems provide a centralized view of calls and alerts from different areas, enabling staff to coordinate interventions quickly and effectively, reducing response times.

Our systems don’t just signal requests: thanks to continuous monitoring and automated escalation management, they enable timely intervention in critical situations, reducing risks and potential incidents.

SOLUTION

Sending notifications from contacts and sensors

What happens if multiple systems trigger alarms at the same time?

Our supervision center, INFORMO IP, handles multiple alarms in an orderly, prioritized way, enabling staff to immediately identify the most urgent issues.

Yes. INFORMO IP can track the acknowledgment and handling of alerts, providing a history useful for operational analysis, audits, and improving response times.
The INFORMO IP monitoring system automatically reports field device anomalies as well, ensuring that missing signals do not go unnoticed.

Event history helps identify the most critical systems, failure frequency, and trends—improving maintenance planning.

SOLUTION

DECT telephony systems

How do DECT systems handle high-density environments without interference?
Thanks to dedicated frequencies and intelligent channel management, DECT telephony systems ensure stable communications even when dozens or hundreds of handsets operate simultaneously in the same building or ward.
Server architecture and handset redundancy enable automatic call routing and continued coverage in critical areas, reducing the risk of operator isolation.
Yes. Information on voice traffic, alarms, handset positioning, and device usage can be analyzed to optimize workflows, identify bottlenecks, and improve operational safety.
Systems implement advanced DECT encryption, data access controls, and compatibility with security standards—ensuring protection of communications and sensitive information.