At Hotel Sassongher, Guests Are Pampered and Satisfied
In the tourism sector, hospitality and service are essential elements for satisfying guests and building loyalty. TECNEL WIRELESS COMMUNICATION presents a solution to make staff calling more efficient.
The golden rule of tourism is always the same: the customer is always right.
Hospitality facilities need staff who are always available and efficient, in order to meet guests’ requests. This is essential to deliver top-quality service—crucial for satisfying guests and fostering loyalty. And loyal guests are the very essence of tourism: the foundation that helps attract new visitors who want to experience that same level of comfort and enjoyment.
Whether in hospitality overall, room service, or the kitchen, having staff always ready and reachable is therefore critical. Speed and efficiency in meeting guest requests are essential. However, the distances to cover, the many different tasks, and the workload often make it difficult to carry out all the necessary operations.
That’s why TECNEL patented the INFORMO IP system with its pager devices, supplied to facility staff.
Hotel Sassongher adopted this simple, practical solution, improving both staff workflows and the guest experience in one go.
Hotel Sassongher: Tourism and Hospitality Powered by INFORMO IP
A simple guesthouse in Corvara has become a luxury hotel offering comfort in a charming, dreamlike location. Fresh mountain air and Ladin and South Tyrolean culture bring warmth and local character—while attention to guests and customer care always remain at the forefront.
The Pescosta family, which has owned the property for over 70 years, set out to enhance customer service by making staff management and organization more efficient.
To achieve this, they relied on TECNEL’s technology—specifically, the new web interface of the INFORMO IP system.
By equipping every hotel employee with a pager managed through the INFORMO IP system, the hotel can enable fast, effective, direct communications. This makes reaching service staff consistently efficient, helping meet every guest’s needs.
INFORMO IP for hospitality and tourism
TECNEL’s paging system is configured to send short, clear messages, enabling management to give precise instructions to all staff members. From the computer at the reception desk, all the necessary information can be provided—so staff can be instructed and informed at the right time and in the right place. By setting and saving standard messages, it becomes easier and faster to reach staff and carry out the required tasks. Two operations which, when performed quickly and efficiently, make guests feel satisfied and pampered. A sense of overall well-being that is essential for hospitality venues, helping improve workflows in a constantly evolving sector such as tourism.
Hotel Sassongher’s success confirms TECNEL as the ideal solution for tourism
Customer loyalty is the foundation of tourism: a satisfied guest is more likely to return to a place where they had a great experience—and to recommend the hotel to friends and acquaintances. INFORMO IP improves the quality of service provided, overcoming logistical barriers that can sometimes hinder staff work. In fact, messages sent through this system are highly reliable: reception is maximized because transmission uses radio waves that penetrate even basements and underground areas, where mobile and satellite signals often struggle to reach.
Being able to reach staff anytime and anywhere is the key to efficient hospitality and tourism service. The director of Hotel Sassongher is satisfied with the adopted system, recognizing its reliability and effectiveness:
“Adopting TECNEL’s system has allowed us to be more efficient and faster in responding to our guests’ needs.”
In tourism, speed and reliability are crucial to satisfy guests—and with INFORMO IP it becomes easier:
“For our guests, it is important to receive an immediate response to their needs, so that the hotel maintains an image of high efficiency and reliability—fundamental for building customer loyalty.”