State-of-the-Art Hospital Call System

TECNEL supports IRCCS Ospedale San Raffaele with INFORMO IP, a state-of-the-art hospital call system that enables effective communication for healthcare staff.

There are working environments where communication between departments is essential, and maximum efficiency is required from the hospital call system..

A fast and effective communication system is what allows healthcare professionals to carry out their daily work in the best possible way. Every hospital faces dynamics that can be managed through prompt communication. The balance among doctors, nurses, healthcare assistants (OSS), and triage is what ensures the proper functioning of healthcare—public and private alike. To make emergency management and staff coordination faster and more effective, San Raffaele Hospital in Milan has also adopted the INFORMO IP system, which streamlines internal communication within the facility.

TECNEL solutions for San Raffaele: a state-of-the-art hospital call system

Thanks to their reliable transmission and reception, TECNEL tools meet the needs of a complex healthcare facility such as Ospedale San Raffaele—with over 50 clinical specialties and 1,300 beds—by providing a state-of-the-art hospital call system designed to cover an area of 300,000 m². The pager devices managed by the INFORMO IP server keep every healthcare professional constantly updated for any situation: medical emergencies, seismic or fire alarms, on-call coverage, and interdepartmental support.

INFORMO IP ENTERPRISE for hospital staff

The solution proposed by TECNEL to meet the healthcare facility’s demanding requirements was to equip all staff with a pager. A lightweight, easy-to-carry device managed by the INFORMO IP ENTERPRISE server to ensure maximum functionality and reliability.

In fact, the system can deliver alarms and receive dedicated messages throughout the entire facility, even in areas that are typically less covered, such as basements and underground levels. The adoption of 7 UHF transmitters ensures safe and reliable radio-wave transmission and reception.
Precisely because of the sensitive nature of healthcare environments, both the INFORMO IP server and the hardware are appropriately redundant, in order to prevent any service disruption—even in the event of a system fault.

INFORMO IP: Wireless Paging for Healthcare

Alongside the server’s high reliability, an on-site 24/7 support service is also provided, ready to intervene whenever further assistance is needed.
This specific server version can send messages as SMS to the mobile phones issued to staff, as well as receive calls from the phones within the facility.

This creates a single communication circuit offering multiple receiving and sending methods, helping prevent service disruptions or unforeseen issues. The devices can be reached from any network-connected device through a simple web interface, enabling constant monitoring and control of healthcare staff. The company’s security has been further strengthened through a recent update that made INFORMO IP compliant with Active Directory, ensuring full alignment with GDPR requirements and allowing system access exclusively to authenticated users.

An effective, reliable solution that enables healthcare staff to work in a coordinated and safe manner, consistently maintaining high standards of service within the hospital.